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Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with XILORAA. We are committed to delivering your order as quickly and safely as possible.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Please note:
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Orders are not processed on weekends or public holidays.
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During peak periods, processing times may be slightly extended.
2. Shipping Times
Estimated delivery times:
United Arab Emirates
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2–7 Business Days
GCC Countries
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5–12 Business Days
International Shipping
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7–20 Business Days
Delivery times are estimates and may vary depending on customs procedures, carrier delays, weather conditions, or high-demand periods.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
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Destination
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Package weight
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Shipping method selected
We may occasionally offer free shipping promotions on qualifying orders.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing:
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Tracking number
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Carrier information
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Tracking link
Please allow up to 48 hours for tracking information to become active.
5. Customs & Import Duties
For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in product or shipping prices.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
XILORAA is not responsible for:
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Delays caused by incorrect addresses
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Lost packages due to incorrect shipping information provided by the customer
Additional shipping charges may apply if an order must be reshipped.
7. Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact our support team.
We will work with the shipping carrier to investigate the issue and provide assistance whenever possible.
8. Delivered but Not Received
If tracking shows that your package has been delivered but you have not received it:
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Check with family members, neighbors, or building reception.
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Contact the shipping carrier directly.
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Contact our support team for further assistance.
XILORAA is not responsible for packages stolen after successful delivery.
9. Contact Us
For any shipping-related questions, please contact:
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM